Chapter 9 :Direct and Indirect Strategy

Chapter 9 :Direct and Indirect communication Strategy

In your communication toolbox, direct and indirect skills are like a hammer and screwdriver: both are helpful, but you need to use the right tool at the right time. Trying to hang a picture with a screwdriver is frustrating. And not very effective. Direct Communicators say exactly what they think and attempt to convince others that they are right. Indirect Communicators are more likely to observe, ask questions, and present possibilities.
Direct Communication
Direct communication can be defined as speech that specifically states and directs an action. Most of us grew up hearing direct speech from our parents or teachers: “Get that homework done before you go out to play,” or, from our boss today we might hear: “I need this on my desk by Friday.”
When someone hears direct speech, they know immediately what needs to be done. There is no question about who is in charge, and usually no need for discussion. The speaker in this situation is positioned as “one up”-above the listener-as their communication style proclaims their right and authority to direct the action. The listener, consequently, is “one down,”-below the speaker-as the listener’s input is not being solicited.
Indirect Communication
Unlike direct communication, a indirect style of speech is not typically authoritative, rather it encourages input from the listener. By using this method, you give the other person the opportunity to speak up. An indirect style, makes them feel as if their ideas are important. This style of communication places the listener in the “one-up” position.
To maximize your ability to influence, you need to equip your communication toolbox with both direct and indirect skills. You must be able to make conscious choices about your behavior and not be blindly driven by your natural habits. So look for role models and practice the skills that are less comfortable for you. Developing any ability takes time and practice, so be patient with yourself and don’t give up. After all, you couldn’t drive a car the first time you got behind the wheel, but now you’re probably pretty good at it!